Airports

Airport Maps, Wayfinding, Accessibility
and Analytics

Over the years, airlines have excelled in cultivating relationships with passengers, allowing them to understand their customers better, provide attractive services, foster loyalty, and increase revenues. However, airports have struggled to achieve the same level of connection. PoiLabs empowers airports with an end-to-end solution to engage directly with passengers like never before. By offering intuitive, accessible maps and navigation on every passenger’s smartphone—without the need for an app—we deliver unprecedented insights into passenger behavior and new ways to influence their decisions. This holistic approach spans all platforms, including kiosks, websites, and mobile apps, enhancing the passenger experience while providing airports with a comprehensive tool to improve accessibility and convenience for all travelers

Inclusive Location Platform for Airports

Create a better experience for all travellers, increase customer loyalty, boost efficiency and generate more revenue.

a view inside an airport.

Hassle free location search

Airports don’t have to be difficult to navigate and finding places must be easy. Interactive maps and turn-by-turn wayfinding at travelers’ fingertips.

Visitors can get directions for the store they want to go to, to the nearest bathroom or even the store that has a certain product with the help of indoor navigation. This way, visitors don’t have to ask each other about the location of the stores or waste time when searching for a store.

Where is my car?

After parking at the airport, most people snap a photo of their spot. Forget which entrance you used ? No more aimlessly wandering. With PoiLabs’ “Where’s My Car?” feature, your car’s location is auto-detected upon parking. Find the quickest path to the store or easily navigate back to your car with just one click!”

Understand customer journey and gain actionable insights

Most of the airports are using technology to find out how many people have entered the airport. Some of them can even see how many visits they have received for each floor. Airports can improve daily airport operations and enhance safety with real-time location data.

Increase customer loyalty by contextual and personalized offers

Harness the power of location to deliver tailored marketing messages as users move around your location.

Nowadays, the response rate of the mass campaigns is very low. Users are not interested in the content that is not related to them and they turn off notifications as a result. Therefore, location-based and personalized campaigns help companies increase their revenues as well as the customer loyalty. This technology is 5X effective than mass offers.

Airports without barriers

Visually Impaired Navigation system developed by PoiLabs helps airports become more accessible. Our solution also make visually impaired and blind people independent and increases their self-confidence during their journey.

Track performance and boost efficiency

With indoor navigation, airport staff can more easily locate equipment and other resources, improving their efficiency and productivity. The location data helps the decision makers to better plan the airport operations and increase overall performance.

Watch how Istanbul Airport created an accessible venue for all.

Watch how İstinye Park Mall created an accessible venue for all.

Skip to content